05-02-2026, 10:48 AM
I time the first response and whether the second message actually builds on the first.
Canned systems answer fast then fall apart on the follow up because there is no real person reading. A genuine agent gets slower but stays coherent. I will take slower and coherent every time. Keep the transcript too, copy it out, it is your only evidence later.
Canned systems answer fast then fall apart on the follow up because there is no real person reading. A genuine agent gets slower but stays coherent. I will take slower and coherent every time. Keep the transcript too, copy it out, it is your only evidence later.