withdrawal held for KYC on a bigger amount, is this normal

[careful_kareem]

Normal in process, yes. But here's the uncomfortable part nobody likes hearing. Offshore means if they decide not to pay, your leverage is basically zero. No UAE regulator covers this, gambling isn't even legal here, so there's no authority to escalate to. The licence body in Curacao or wherever is slow and rarely helps individuals.

So do the right things, send the docs cleanly, stay polite, keep every screenshot. But this is also the reminder for everyone reading, don't let a balance grow to a number you'd be genuinely hurt to lose, because recourse is thin out here.